Vocabulary

​​ ‘Agreement’​​ 

​​ ‘Agreement’ means the​​ Terms and Conditions​​ herein.

‘Company’

​​ ‘Company’ refers to​​ Topengineeringsolutions.com.

‘Writer’

​​ ‘Writer’ is the engineer assigned by the​​ Company​​ to work on a particular project on a freelance basis under the​​ Company's​​ Terms.

‘Customer’​​ 

​​ ‘Customer’​​ is the person who requests for our services by placing an​​ Order​​ with the​​ Company​​ in​​ Order​​ to get a​​ Product​​ in accordance with his or her requirements and regulated by the​​ Terms and Conditions​​ described in this​​ Agreement.

​​ ‘Order’​​ 

‘Order’ means an electronic request of the​​ Company​​ services by the​​ Customer​​ by providing the requirements and paying the required amount of money. The request is only referred to as an ‘Order’ once full payment has been made.

‘Product’​​ 

​​ ‘Product’ is the final result of​​ Order​​ completion and is in electronic format.

‘Product​​ Revision’

​​ ‘Product​​ Revision’​​ is an amended version of the original​​ Product​​ requested by​​ Customer.

‘Support Team​​ or​​ Support’​​ 

​​ ‘Support Team​​ or​​ Support’ is the department of the​​ Company​​ whose main function is to assist the​​ Customers

‘Quality Assurance Department’

​​ ‘Quality Assurance Department’ means the part of the​​ Company’s organizational structure whose main function is to guard and evaluate the quality of​​ Product​​ and service provided.

Privacy Policy

The​​ Company

The​​ Company​​ ensures​​ that the​​ Customer’s privacy is protected and it will never share​​ any of​​ the​​ Customer’s personal information​​ with any third party.​​ Moreover, all the transactions are processed through a​​ secure​​ and Industry-leading fraud prevention system provided by PayPal. Nevertheless, the​​ Company​​ does not fully guarantee any disclosures of the data​​ caused by​​ factors that are beyond the​​ Company’s control (without​​ the​​ Company’s​​ fault).

Personal information​​ 

The personal information such as email addresses and phone numbers are only used for purposes of verification and for contact with regard to the​​ Order​​ where necessary.

Contact between the​​ Writer​​ and the​​ Customer

The​​ Company​​ prohibits any direct contact between the​​ Customer​​ and the​​ Writer​​ to ensure that the​​ Customer’s privacy is maintained.​​ Communication between the​​ Customer​​ and the​​ Writer​​ should only be through the messaging board provided on our website.​​ However, the​​ Customer​​ is allowed to use the numerous communicational channels to talk to our​​ Support Team​​ which is available​​ 24/7.​​ They include email, live chat and the messaging board.​​ 

Information provided by the​​ Customer

Information provided by the​​ Customer​​ in​​ Order​​ description and in​​ additional files​​ needed for​​ Order​​ completion immediately becomes visible for the​​ Writers once​​ Order​​ is paid. The​​ Company​​ is not responsible for the information voluntarily disclosed by the​​ Customer​​ when placing an​​ Order​​ and highly encourages the​​ Customer​​ to avoid including any personal or billing information (i.e.​​ Customer’s phone number, email address etc.) as well as disclosing the​​ Customer’s identity when communicating with the​​ Writer​​ through the Messaging System.

Nature of​​ Product​​ and​​ Terms​​ of Usage

Disclaimer​​ 

The​​ Company​​ offers a service that locates suitably qualified experts for the provision of independent personalized research and writing services provided to the​​ Customer​​ as a unique reference that is designed to assist in the completion of the​​ Customer’s assignments or academic obligations. Thus, it is understood that the​​ Company​​ does not make any guarantees regarding​​ Customer’s grades as an outcome or consequence of submission of the​​ Product​​ to any academic institution. The purpose of this​​ Agreement​​ is strictly to provide the​​ Customer​​ with an original reference document or related services according to the​​ Customer’s instructions. Everything provided by the​​ Company​​ is intended for research/reference purposes only. The​​ Company​​ is also not responsible for failure on the part of the​​ Customer​​ to learn the material covered by the​​ Product​​ or improper usage of research contained therein.

Intellectual property

Intellectual Property​​ is​​ owned by the​​ Company​​ and the​​ Customer​​ has the exclusive permission and right to use the​​ Product​​ for a limited period of six (6) months. When the six (6) months period has passed, the​​ Company​​ shall exclusively regain all rights of the​​ Product.

Order​​ Process

Placing an​​ Order

When filling in an​​ Order​​ form, it is the sole responsibility of the​​ Customer​​ to register using a valid email address and to provide a correct phone number where the​​ Customer​​ can be reached (preferably both - home and mobile). There may be multiple occasions during​​ Order​​ preparation when establishing contact with the​​ Customer​​ is crucial. Failure to provide a valid email address or a correct phone number may affect​​ Order​​ completion and will result in a violation of the​​ Terms and Conditions​​ of this​​ Agreement. This may lead to forfeiture of any claim to the implied warranty or guarantee by the​​ Customer.
The​​ Company​​ cannot begin working on the​​ Customer's​​ Order​​ until the​​ Customer​​ has paid for the entire amount of the​​ Product(s) and/or service(s). The​​ Company​​ is not liable or responsible for the failure of a​​ Customer​​ to pay on time. The​​ Customer​​ must be precise and attentive when filling in the​​ Order​​ form. The​​ Company's membership​​ and first time​​ Customers’​​ discounts are​​ given based on the number of pages or the total cost of the project.​​ Special offers or discounts on the​​ Company's​​ Products and services may not be used together at the same time and cannot be combined with any additional services.

Instructions

Because the​​ Company​​ works based on​​ Customer’s instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the​​ Order, but are not provided within the required time schedule, the​​ Company​​ cannot​​ fulfil​​ any implied warranty or guarantee and it shall not be held responsible. The​​ Customer​​ is advised that once the​​ Order​​ is completed any revision request must only be based on the initial requirements and description of the original​​ Order. Any changes from the initial instructions of the​​ Order​​ will be considered "editing". This is an additional service and the​​ Company​​ will not conduct any free revision request that is different or deviates from the original​​ Order​​ requirements and/or description. Instructions and additional requests must be sent before a​​ Writer​​ is assigned to the​​ Customer’s​​ Order. Failure to meet this requirement will result in a violation of this​​ Agreement​​ and forfeiture of any claim to the implied warranty or guarantee.

Sources

The​​ Writer​​ is allowed to use any relevant source available for the completion of the requested assignment - books, journals, newspapers, interviews, online publications etc., unless the​​ Customer​​ mentions some particular sources to be used or others to be ignored. If the​​ Customer​​ needs specific sources that are crucial for the completion of the​​ Order, the​​ Company​​ would expect the​​ Customer​​ to provide them within the required time schedule listed below.
48 hours - 10 days: Instructions and all sources must be received within the first 8 hours.
12 hours - 24 hours: Instructions and all sources must be received within the first 1 hour.
12 hours - or less: Instructions and all sources must be received within the first 20 minutes.
Failure to do so will result in a violation of the​​ Terms and Conditions​​ of this​​ Agreement​​ and forfeiture of any claim to the implied warranty or guarantee.

​​ Matching of the Academic Level:​​ 

In the event that the desired academic level chosen by the​​ Customer​​ is the improper academic/quality level (either by accident or not), the​​ Customer​​ shall assume all liability for such error. It shall be the​​ Customer’s sole responsibility to choose the correct academic level that best fits the required assignment at the time of making the​​ Order. If the​​ Customer​​ has made an error while placing an​​ Order, then the​​ Customer​​ must contact the​​ Support Team​​ immediately for assistance.

Checking the Messaging System

The Messaging System is an easy and convenient way to communicate. The​​ Customer​​ should check messages for any updates from the​​ Support Team​​ or from the​​ Writer. The​​ Customer​​ should also promptly address any questions, concerns or give additional instructions using this interactive feature. Failure or neglect to check the Messaging System shall not be sufficient ground for a refund of services rendered. If the​​ Customer​​ does not know how to use the Messaging System, the​​ Customer​​ may contact the​​ Support Team​​ at any time for assistance or instructions.

Incorrect​​ Order​​ Placement

The​​ Company​​ reserves the right not to process or to resubmit the​​ Customer’s​​ Order​​ in the event that the details indicated are inconsistent to or do not match the​​ Order's original description. Failure to provide the correct description or choosing the wrong​​ Product, deadline extension requests or​​ Writer​​ level upgrade may require additional payments. Please note this is done by the​​ Company​​ only so that it may properly process the​​ Customer’s​​ Order​​ and have the best possible​​ Writer​​ to complete the​​ Customer’s​​ Order. The​​ Customer​​ will always be contacted to approve any additional charges or requests.

Tracking​​ Order​​ Progress

The​​ Customer​​ is highly encouraged to stay in touch with the​​ Support​​ Team/Writer​​ and to monitor​​ Order​​ Progress through the​​ Customer’s personal account on the web site. The possible statuses of the​​ Order​​ are:
Pending​​ – albeit the​​ Order​​ is registered within the​​ Company’s system, the​​ Customer​​ should proceed with the payment first for the​​ Company​​ start working on it.

Available work:​​ Order​​ is successfully paid and available for the​​ Writers of the chosen level, but no​​ Writer​​ has picked the​​ Order.

Assigned: A​​ Writer​​ has been assigned to your​​ Order​​ but the​​ Writer​​ has not confirmed that he is working on it

In progress: A suitable​​ Writer​​ has been assigned to work on the​​ Order​​ and has confirmed that work is in progress

Editing:​​ the​​ Product​​ has been uploaded and is currently being reviewed by quality assurance team. The​​ Customer​​ is welcome to download it from the​​ Customer’s personal account on the web site and review it.​​ 
Completed:​​ – the​​ uploaded​​ Product​​ has been​​ reviewed by the quality assurance team and can be downloaded by the​​ Customer​​ as a final​​ Product​​ for review and submission
Revision​​ –​​ Writer​​ is revising the​​ Product​​ according to​​ Customer’s instructions.
Dispute:​​ ​​ – the​​ Order​​ is​​ disputed by the​​ Customer.​​ The​​ Customer​​ is advised to visit Messaging board​​ on the personal profile​​ to provide more information​​ or to contact the​​ Support​​ Team.
Approved: – the​​ Order​​ is approved.

Draft

Client can request for a draft from​​ Writer, however, the​​ Company​​ does not guarantee a draft if​​ Order's urgency is 3-48 hours.

Preferred​​ Writer

When placing an​​ Order, the​​ Customer​​ can indicate a preferred​​ Writer​​ to be assigned to an​​ Order. The​​ Company​​ reserves the right to decline preferred​​ Writer​​ request based on​​ Writer's history, recent quality and lateness issues that might jeopardize​​ Order​​ completion. The​​ Company​​ will inform​​ Customer​​ about it's decision and provide supporting materials. If the​​ Customer​​ insists on chosen​​ Writer, the​​ Company​​ will not be responsible for failure of the preferred​​ Writer​​ to deliver high quality​​ Product​​ in a timely manner. No refund can be guaranteed at that point.

Delivery/Downloading Policy

Product​​ Delivery

The​​ Company​​ strives for the highest level of satisfaction available. However, the​​ Company​​ cannot and will not be held liable or responsible for any type of delivery issues resulting from problems such as spam filters, incorrect email, lack of internet access or general neglect, among others, which are beyond its control and/or without its fault. The​​ Support Team​​ is available 24 hours a day to assist the​​ Customer​​ with any delivery problems of the​​ Order. The​​ Company​​ will do its best to meet the​​ Customer’s academic writing needs by maintaining up-to-date software. However, it is the sole responsibility of the​​ Customer​​ to provide the correct contact information to the​​ Company.

Failure to Download

In case of timely delivery of the​​ Product, the​​ Company​​ will not be responsible for failure of the​​ Customer​​ to download the​​ Product. Please note that the​​ Customer​​ will still be billed for the service rendered and no refund is guaranteed at this point in​​ Order​​ to pay the​​ Writer​​ for the work done.

Verification Process

Protecting billing information of the​​ Customers

Protecting billing information of the​​ Customers and eliminating fraud is a priority that the​​ Company​​ takes seriously. The​​ Company​​ is obliged by authorities along with merchant providers and banks to protect the credit card holders who purchase from it. Accordingly, due to the nature of the​​ Company’s business, type of​​ Product​​ and the fact that it is delivered by electronic means, no hand written signature is required as proof of delivery.

Requesting Verification Information

The​​ Company​​ reserves the right to request the​​ Customer​​ to provide:
-photo-copy of​​ Customer’s credit card (the digits or numbers may be covered except the last 4)​​ 
- photo-copy of​​ Customer’s Passport (or visa copy for international students)
- photo-copy of​​ Customer’s official ID (Driver's License or other government issued ID)
- authorization code from​​ Customer’s bank.
The aforementioned documents may be made by scanner, digital camera or cell phone with camera. Everything provided by the​​ Customer​​ in​​ Order​​ to pass the Verification Process is never shared to any third parties. The copies that are requested are not used for any other purpose but only to verify the​​ Customer’s identity. For the​​ Customer’s security the​​ Company​​ does not store files and documents that are sent for verification. These are immediately trashed once Verification is completed.

Complying with the verification process

When requested to verify the​​ Customer’s billing information, it is the​​ Customer’s sole responsibility to comply immediately to ensure that the billing information meets the​​ Company’s anti-fraud policies and procedures. Any verification requests must be completed in the following time schedule. 
If the​​ Order​​ is requested to be delivered between 48 hours and 10 days the​​ Customer’s billing information must be verified within the first 8 hours to comply with any implied warranty or guarantee.
If the​​ Customer’s urgency level is within 12-24 hours the​​ Customer’s billing information must be verified within the first 1 hour to comply with any implied warranty or guarantee.
If the​​ Customer’s urgency level is less than 12 hours the​​ Customer’s billing information must be verified within the first 20 min to comply with any implied warranty or guarantee.
Failure on the part of the​​ Customer​​ to do so will result in a violation of the​​ Terms and Conditions​​ of this​​ Agreement​​ and forfeiture of any claim to the implied warranty or guarantee.

Use of a stolen credit card

Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The​​ Company​​ works closely with the authorities to fight​​ cybercrime​​ and report all fraudulent​​ Orders for prosecution.

Termination

Order​​ cancellation due to​​ lack of cooperation/communication from the​​ Customer’s side​​ 

The​​ Company​​ reserves the right to cancel any paid​​ Order​​ at its own determination or decision in case there is lack of cooperation/communication from the​​ Customer’s side that affects​​ Order​​ completion or a suspicion by the​​ Company​​ that the​​ Customer​​ is engaged in a fraudulent activity. The​​ Company​​ does not guarantee reimbursement in the circumstances described above. Each case is analyzed separately and final decision depends on the number of factors. The​​ Company​​ shall have sole discretion to take action based on the particular circumstances of each case.

Revision policy

The Free Revision policy​​ timeline​​ 

The Free Revision policy is a courtesy service that the​​ Company​​ provides to help ensure​​ Customer’s total satisfaction with the completed​​ Order. To receive free revision the​​ Company​​ requires that the​​ Customer​​ provide the request within fourteen (14) days from the first completion date of the​​ Order/Product​​ and within a period of thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. If the​​ Customer​​ has missed the policy deadline, the​​ Customer​​ may choose to have the​​ Order​​ revised but for additional payment or the​​ Customer​​ may place a new one for editing.

Number of Revisions​​ 

Quality Assurance Department​​ of the​​ Company​​ reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial​​ Order​​ details; unreasonable return of the assignment; taking advantage of​​ Writer​​ and obvious abuse of revision option.

Revision request violating​​ original instructions

If revision request violates original instructions, the​​ Quality Assurance Department​​ has the right to decline it. If request falls within mentioned guidelines, the​​ Company​​ will happily revise the​​ Customer’s​​ Order​​ to meet the initial requirements free of charge.

Satisfaction Guarantee

Plagiarism on custom​​ Orders

The​​ Product​​ Ordered is guaranteed to be original and delivered in a timely manner.​​ Orders are checked by the most advanced anti-plagiarism software in the market to assure that the​​ Product​​ is original. The​​ Company​​ has a zero tolerance policy for plagiarism.

Plagiarism on​​ editing, proofreading, formatting services

The​​ Company​​ does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free. Papers and other materials that are not written or made by the​​ Company​​ will not be scanned or reviewed for possible incidence of plagiarism. The​​ Company​​ shall not refund any amount in the event that a proofread/formatted paper or​​ Product​​ is considered to be plagiarized.

Order​​ cancellation by the​​ Customer

If the​​ Customer​​ needs to cancel an​​ Order, it may be made at any time prior to the completion of the​​ Order.​​ If the​​ Writer​​ had already started working on the​​ Order​​ and the cancelation is not related to the​​ Writer’s fault, the​​ Customer​​ will only be eligible for a partial refund. This is to ensure that the​​ Writer​​ is compensated for the work done.​​ 

Requesting for a refund​​ 

All refunds and cancellations should be communicated and expressed in writing by using the​​ Order​​ Messaging System or by e-mailing the​​ Support​​ Team. In the unlikely event that the​​ Customer​​ is not satisfied with the​​ Product​​ or receive the​​ Product​​ after the specified deadline, the​​ Customer​​ may request a partial or full refund. It is the sole discretion of the​​ Company​​ to approve or disapprove any request on an individual case to case basis.

Refund due to poor quality

In case of a refund request due to bad quality of the​​ Product, the​​ Customer​​ must provide strong reasons, and examples to back up the claim for refund. Only after an extended list of violations is provided, will the request for refund be forwarded to the​​ Quality Assurance Department​​ for further investigation and refund request approval. Please note that the​​ Company​​ can also ask for additional materials or evidence to​​ Support​​ the request.​​ Quality Assurance Department​​ reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.

Refund Timeline​​ 

If the refund request is not received within seventy-two (72) hours after​​ Order​​ completion it is to be assumed that the​​ Customer​​ is satisfied with the​​ Product​​ and the​​ Customer​​ will not be eligible for any refunded amount.

Intellectual rights for unpaid and refunded​​ Orders

In case a full refund is issued or​​ Order​​ becomes unpaid in circumstances where the service rendered has already been delivered, the​​ Company​​ retains full authorship for the​​ Product​​ completed and reserves the right to use, resell, distribute and share it to other third parties. The​​ Customer​​ is then not eligible to use the​​ Product​​ for whatever purpose.

Improper usage of the​​ Product

The​​ Company​​ shall not be responsible for failure of the​​ Customer​​ to learn the material covered by the​​ Product​​ or for improper usage of research contained therein and no refund shall be made by the​​ Company​​ in case the​​ Customer​​ receives a failing grade. For more details see section 3.1.

Important Updates​​ 

The​​ Company​​ reserves the right to contact the​​ Customers by email regarding new services, discounts, special offers and any other information that the​​ Company​​ may deem useful for the​​ Customers.

Short Message Service (SMS) Alerts allow

Short Message Service (SMS) Alerts allow the​​ Customers to receive alerts on their mobile phones in the form of a SMS text message. By placing an​​ Order, the​​ Customer​​ agrees to receive mobile phone alerts and updates from the​​ Company. The​​ Company​​ also reserves the right to alter or modify any SMS Alerts at any time without further notice to the​​ Customer​​ which may include special offers and discounts. The​​ Company​​ will not be responsible for any additional charges for the​​ Company​​ SMS Alerts that may be charged against the​​ Customer​​ by the mobile service provider.

​​ Waiver of Breach

Waiver on other or​​ subsequent breach

No waiver by the​​ Company​​ of any breach of this​​ Agreement​​ by the​​ Customer​​ shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this​​ Agreement​​ shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.

Insisting​​ on a strict performance of any of the​​ Terms

The failure of the​​ Company​​ to insist on a strict performance of any of the​​ Terms and Conditions​​ of this​​ Agreement​​ shall be deemed a waiver of the rights or remedies that the​​ Company​​ may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach of default in any​​ Terms​​ and conditions.

Amendments

Amending this​​ Agreement

The​​ Company​​ reserves the right to modify, amend, revise or otherwise change any and all provisions of this​​ Agreement. The​​ Customer​​ expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the​​ Company. It shall be the obligation of the​​ Customer​​ to review this​​ Agreement​​ for changes from time to time, since any changes are reflected in this section of the website.

Miscellaneous Provisions

Entire​​ Agreement​​ 

This​​ Agreement​​ contains the entire stipulations between the​​ Customer​​ and the​​ Company, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding, unless expressly authorized under this​​ Agreement. This​​ Agreement​​ may not be enlarged, modified, or altered except in writing signed by the parties and indorsed on this​​ Agreement. This​​ Agreement​​ shall supersede all previous communications, representations, or​​ Agreements, either verbal or written, between the​​ Customer​​ and the​​ Company.

Severability

It is understood and agreed by the​​ Customer​​ that if any part, term, or provision of this​​ Agreement​​ is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the​​ Customer​​ shall be construed and enforced as if the​​ Agreement​​ did not contain the particular part, term, or provision held to be invalid.

Law Governing​​ 

It is mutually understood and agreed that this​​ Agreement​​ shall be governed by the laws of the place where the​​ Company​​ holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the​​ Company.

Place of Suit​​ 

Any action or other judicial proceeding for the enforcement of this​​ Agreement​​ or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the​​ Company​​ holds its principal place of business or in any other place at the determination of the​​ Company.